PERSONAL DATA PROCESSING
In accordance with the provisions of Law 15/1999, of December 13, on the Protection of Personal Data, the user agrees that the personal data provided at the time of their reservation will be incorporated into a file owned by Sebka Technology S.L., hereinafter the company, with registered office at Calle Faustino Álvarez 29 (Seville), for the purpose of managing the reservation system, processing your request, monitoring and managing the relationship with website users who process reservations, as well as for conducting statistical studies of registered users on the aforementioned website to design improvements to the services provided. All fields on the forms marked as mandatory must be completed for the correct processing of your requests. The personal data you provide will only be disclosed to third parties in compliance with legal obligations or with your prior consent. The user expressly consents to the bank details provided being used to address any penalties for cancellations or no-shows established in the rate conditions. Processing your reservations necessarily involves the aforementioned processing, so the process cannot be carried out in the event of objection. You may, at any time, exercise your rights of access, rectification, cancellation, or objection as indicated below.
TRUTH OF DATA.
The user shall, in any case, be responsible for the truthfulness of the data provided. The company reserves the right to exclude from the registered services any user who has provided false information, without prejudice to any other legal remedies available. Furthermore, the user must be duly authorized to provide data of third parties. Only with the consent of future guests may the user enter their full names in the Room Distribution section. This information, which will allow the company to provide better service to its customers, is optional. Therefore, providing it implies, under their sole responsibility, the user’s assumption of the duty to inform them of the content of our Privacy Policy prior to providing personal information.
PROCESSING OF DATA DURING BROWSING.
In accordance with the obligation set forth in Article 22.2 of Law 34/2002, of July 11, on information society services and electronic commerce, you are hereby informed that the company uses cookies. A cookie is a piece of text information that websites transfer to the hard drive of computers that connect to them. We use session cookies to identify the user and maintain their identification status. Session cookies are automatically deleted from the hard drive when the session ends. We also use cookies to collect anonymous and aggregated statistics that allow us to analyze how users use our website, in order to improve it. Only the following information is collected and stored about visitors to our website:
The domain name of the provider (ISP) and/or IP address that grants them access to the network. For example, a user of provider xxx will only be identified by the domain xxx.es and/or IP address. This allows us to compile statistics on the countries and servers that most frequently visit our website.
The date and time of access to our website. This allows us to determine the busiest times and make necessary adjustments to avoid saturation problems during peak times.
The internet address from which the link leading to our website originated. Thanks to this data, we can understand the effectiveness of the different banners and links pointing to our server, in order to promote those that offer the best results.
This will allow us to obtain the following information:
The date and time of the user’s last visit to our website.
The content design the user selected during their visit to our website.
Security elements involved in controlling access to restricted areas.
Although the information obtained is, in principle, completely anonymous, in accordance with Report 327/2003 of the Spanish Data Protection Agency, users are informed that the aforementioned data will be incorporated into a company personal data file for the purposes detailed above. Users may exercise their rights of access, rectification, erasure, and objection as indicated below.
We also use the Google Adwords remarketing tool. This tool allows you to publish ads on the Google Content Network (more details about the Google Content Network here: AdWords) based on users’ previous visits to our website. To do this, some of our website pages include a code called a “remarketing tag.” These tags allow you to read and configure your browser’s cookies in order to determine the specific type of ad that will be shown to the user, based on elements related to their visit to our website, such as, for example, the navigation path chosen, the specific pages visited, or the actions performed on them. The remarketing lists created in this way are stored in a database on Google’s servers, where all the cookie IDs associated with each list or interest category are stored. The information obtained only allows a specific browser to be identified; Google cannot identify the specific user with this information alone.
Regarding the company, this information can only be associated with a specific user if that user is identified on the website, for example, by having completed a reservation process. In this case, the data collected is stored in a database on Google’s servers. The data obtained will be communicated to the company for commercial prospecting and segmentation purposes of website users to design commercial campaigns based on the interests shown during browsing. The data will be incorporated into a file held by the aforementioned entity for the purposes indicated. To object to the aforementioned processing and communication, the user has the option of disabling cookies, as indicated below:
The user has the option of not receiving cookies or being informed about their placement by configuring their browser for this purpose. However, if cookies are disabled, they may not be able to use all the website’s features. Regarding remarketing cookies, the user can disable the use of Google cookies by visiting the Google advertising opt-out page. They can also disable DoubleClick cookies by visiting the DoubleClick opt-out page. To disable the use of third-party cookies, users can also visit the Network Advertising Initiative (NAI) opt-out page. (English page). At any time, the user may exercise their rights of access, rectification, erasure, and objection as indicated below.
FILE FOR ADVERTISING PURPOSES.
If the user wishes to receive information about the company’s promotions, they may authorize the transfer of their data for such purposes by simply accepting this Privacy Policy. If, on the other hand, they do not wish to receive information in this regard, they must expressly click the opt-out box. The personal data necessary for communication will only be used when consent is given.
RIGHTS.
The rights of access, rectification, erasure, and objection may be exercised in writing, accompanied by a copy of their ID, to the corresponding Data Controller at the address indicated below:
– Sebka Technology S.L., Calle Faustino Álvarez 29, Seville
GENERAL CONDITIONS.
The use of the services or the purchase of the Past View product through www.pastviewexperience.com or our customer service point implies acceptance of the following general conditions:
Acceptance and availability of the General Terms and Conditions:
By accepting this contract, you declare:
That you are of legal age and have the capacity to enter into a contract.
That you have read and accept these general conditions.
When the User accesses the Website, they do so at their own risk.
These general conditions (hereinafter, “the General Conditions”) govern the legal relationship arising from the contracting processes carried out between the users/customers (hereinafter “the customers”) of the website www.pastviewexperience.com, owned by the company Past View (hereinafter “Past View”).
Customers accept the General Conditions from the moment they use or purchase any product. This document may be printed and stored by customers. Past View provides customers with the email address info@pastviewexperience.com so they can ask any questions about the General Conditions.
These general conditions apply to the purchase of products and services made remotely via the Internet from the website managed by Past View.
Applicable regulations.
These General Conditions are subject to the provisions of Law 7/1998, of April 13, on General Conditions for the Defense of Consumers and Users, Royal Decree 1906/1999, of December 17, 1999, regulating Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
Modification of the General Conditions.
Past View may modify the General Conditions with sufficient advance notice to customers, in order to improve the services and products offered through www.pastview.es. By modifying the General Conditions posted on the Past View website, this notification obligation will be deemed fulfilled. In any case, before using the services or purchasing products, the General Conditions may be consulted.
Acceptance of the General Conditions of Sale.
Once the purchase order has been confirmed by email, customers unconditionally accept and agree to comply with the terms and conditions of the online store in their dealings with the online store. The general and payment conditions are those indicated on the website. They declare that they have read and accepted all the instructions provided to them under the terms of the regulations set forth in these General Conditions and Legal Notice, and they are aware that the online store is only bound by the conditions previously established in writing.
Customer Obligations.
Customers must review the General Conditions of Sale online before confirming their purchase. Sending the order confirmation implies complete knowledge of these General Conditions of Sale and their full acceptance.
Customers agree, once the online purchase process is completed, to print and retain this document, having read and accepted it during the purchase process previously completed.
Prices and Payments.
The purchase of this service must be made at least two days prior to the chosen date.
Payment for this service is made by credit card through the CECA (Spanish Confederation of Savings Banks) payment gateway.
Your personal information (name, email, and telephone number) will be requested on a page with an SSL certificate that guarantees confidentiality.
The prices indicated are retail prices, including VAT.
The price includes: The service of a Past View assistant escort/guide and the use of the smartglasses, touchpad, and headphones during the contracted route.
The price does not include: Any unspecified service, as well as extras such as transfers, tips, etc.
The guide or group leader is not free; they will be required to pay for their Past View device if they use it.
Payment Terms
Products and services will be paid for by credit card. The online store certifies that it does not have access to the credit card information used by customers to make purchases.
Payments can only be made in cash at the customer service desk. In this case, the reservation will not be confirmed (seats are not guaranteed) until payment is made.
Purchase and Reservation Confirmation
Customers purchase the available products or services as described in the FAQs. Before confirming the purchase, the customer will see the unit cost of each preselected product, or the total cost if purchasing more than one product or service. Once the purchase is complete, they will receive an email confirming the transaction, including a document summarizing their purchase and the total amount of their order.
The reservation confirmation will be sent no later than 48 hours after receiving payment. This confirmation will be sent by email with an attached document detailing all the reservation details.
They must download a voucher with the reservation details, print it, and present it at the box office upon arrival. If you lose your voucher or cannot print it, please contact us by phone (+34672293604) or email (reservas@pastviewexperience.com). It is mandatory to keep the reservation confirmation receipt along with the reservation voucher issued.
To confirm a group reservation, the organizing institution/group manager must leave a €600 deposit on the bank card to cover any of the following damages that may occur during use of the device:
Damage or breakage.
Loss or theft.
The Past View device pickup and delivery location is located in the Espacio Metropol Parasol. The purchase voucher indicates the address and location on the street map.
Cancellation Policy
Past View reserves the right to cancel the reserved tour due to unfavorable weather conditions. We consider the tour unsuitable for use in the rain, and Past View sunglasses cannot get wet. In this case, the reservation will be rescheduled for another day or time slot. If the rain is very light, the tour can still take place, and we recommend bringing an umbrella.
If the client wishes to change the date of their tour, it will be at the discretion of the company. The client may only change the date of their reservation due to justified reasons of force majeure, and the company will provide availability. They must notify us at least 24 hours in advance. Under no circumstances will the amount be refunded.
The activity will start at the time indicated in the schedule. If the client arrives late and the activity has already started, the client will lose their reservation/ticket with no refund.
Service Provision
Daily shifts will be held at the times specified on the website. Each tour will consist of a group of a maximum of 20 people.
The tour will last approximately 2 hours.
The tour departure point is specified in the corresponding section of the website.
Force Majeure.
Notwithstanding the foregoing, Past View will not be liable for interruptions, suspensions, or product malfunctions caused by natural disasters such as earthquakes, floods, lightning, or fires, acts of God, extreme emergencies such as strikes, lockouts, riots, or any other force majeure or unforeseen event.
Past View reserves the right to suspend the service for any of the reasons stated above, as well as for unfavorable weather conditions. This suspension may be made up to 5 minutes before the service is scheduled to begin. If this occurs, the customer will be given the option to exchange the ticket for a later date or will be provided with a refund form.
Exemptions.
The company will not be liable for any possible effects resulting from the use of the device.
The company will not be liable for access to spaces not adapted for disabled persons or those with architectural barriers.
The Past View product is enjoyed through a guided walking tour through the streets of Seville. The company will not be liable for any incidents caused by third parties, nor for the consequences of accidental situations.
Past View es un producto de Sebka Technology SL
Información