FAQs
Find the answers to the most common questions about Past View
Can I wear the smartglasses over my own glasses?
Yes, the smartglasses can be worn over prescription glasses.
Is it unsuitable for pregnant women?
No, there are no contraindications of any kind.
Do the smartglasses cause motion sickness?
No, they don’t usually make anyone dizzy. Because they are see-through, you never lose sight of the real world, which is what usually causes motion sickness.
Do the Past View routes include entry to the monuments?
The Past View routes do not include entry to the monuments.
Is the route cancelled if it rains?
In the event of rain or other bad weather, routes are postponed to another date of the customer’s choice.
Are the virtual routes available in every language?
No, both the virtual content and the guides’ explanations are only available in English, French and Spanish.
Is the route accessible for people with reduced mobility?
Yes, there are alternative routes depending on the customer’s mobility needs.
Do the gift scrolls expire?
The gift scrolls have no set date for doing the route, but they DO expire: they are valid for 6 months from the date of purchase.
Can I do the Holy Week route on any day of the year?
No, the Holy Week route only runs during Lent and Holy Week each year.
On the Cathedral + El Salvador Visit, do you go into the crypt of the Church of El Salvador?
Yes, you have a few minutes to visit the crypt before the group heads to the Cathedral.
On the Cathedral Visit, do I have to climb the Giralda?
You can climb the Giralda or not, as you prefer. On the Cathedral night visit, anyone who does not wish to climb must stay with a member of the Cathedral staff.
Does the Port of the Indies Visit include entry to the monuments?
Yes, the visit includes entry to both the Archive of the Indies (Archivo de Indias) and the Torre del Oro.
On the Flamenco + Dinner experience, can the menu be adapted to food intolerances?
Yes, on request the menu can be changed to suit food allergies or intolerances.
On the Flamenco + Dinner experience, are the dinner and the flamenco show in the same place?
No, the flamenco show takes place at Tablao Las Setas and the dinner on the terrace of Hotel Abba.
Still have questions?
Can’t find the answer you’re looking for? Please contact us and we’ll be happy to help.